Frequently Asked Questions

Christmas order cut-off dates have now passed for receiving St Michel products within 2024.

However, the St Michel showroom will be open until 12:00pm Friday 20th December, so you can order your St Michel bathroomware for delivery in early 2025.

We will be reopening 09:00am Monday 13th January.

The St Michel showroom will close 12:00pm Friday 20th December 2024.

We will reopen 09:00am Monday 13th January 2025

Specific delivery times may vary based on the respective order situation. The delivery period is the time it takes to dispatch an order after it is received and manufactured by St Michel.

Our current lead times are listed below. Please confirm when ordering and note that some orders may extend beyond these lead times. We will contact customers to advise.

As of the 1st of July St Michel's lead times are:

*Designer Front Panel Vanities and Mirror Cabinets

ALL colors are available to order with the usual lead times.

Special orders maybe possible. You can obtain detailed information from your Plumbing retailer.

Orders must be placed through a merchant/retailer who is a stockist/reseller of St Michel.
Find a St Michel stockist near you here

Warranty periods will vary depending on the brand of product selected. Check the Warranty and Care Guide to find your products warranty period

Use a slightly moistened microfibre cloth to remove dry dirt or grime, then buff clean with a dry microfibre cloth or use a soft, dry cloth with a tight weave (soft and nonabrasive)
This will leave you with a clean, smear free finish.
By using alkaline (ammonia) or acid (vinegar) based products you not only risk damaging the silvered backing of the mirror, but also tend to leave behind streaks and smears.

For gentle cleaning of bathroom furniture we recommend using a damp cloth. Stubborn stains can be removed with a mild detergent (no abrasives). Subsequently, wipe with a damp cloth and polish dry.

To ensure the long life of the cabinet, water must not be allowed to remain on the cabinet surfaces. All water spillages, leaks or flooding in or around the cabinet must be sponged off and dried immediately.

To clean your vanity top simply wipe with a damp cloth after each use. For regular cleaning, we recommend using a soft cloth, wrung in hot water with a mild all-purpose cleaning agent. Then wipe clean with a damp cloth wrung in clean water to remove the cleaning agent and to avoid stains and stripes.

St Michel vanity tops and wash basins are manufactured from the finest materials and when treated with care will last for many years. Do not subject the wash basin or vanity top to water at a temperature above 55°C.  Never use aggressive cleaning agents which contain strong solvents such as acid, chlorine, ammonia, drain cleaner, caustic soda, isopropyl alcohol or abrasive agents.  Carefully read the cleaner product label to ensure the cleaner is safe for use on the material.  Lime scale marks may be reduced by regular cleaning of the washbasin.  Keep high heat away from the vanity top or wash basin and avoid metal or other sharp objects which could scratch and damage the surface.

*Handy Tip – Stubborn lime scale marks can normally be removed using a solution of vinegar and water

For routine care & cleaning. Cherry pie® does not require any specialist cleaning regimes, most dirt and light residue will easily wipe off with a damp cloth and soapy water. The bench top should be rinsed with clean water and wiped dry. Acrylic surfaces such as Cherry Pie® are designed to develop an aged patina created by minor scratching. Regular cleaning or an abrasive cleaner will remove any light scuff marks and assist in developing and aged patina.

Heat - Cherry Pie® unlike marble will withstand high temperatures however sudden heat or prolonged direct heat will cause damage. To prevent damage do not place heat generating devices directly onto bench top or set close to bench top for extended periods.

Staining - Cherry Pie®, unlike marble and granite, is non porous and will resist most household chemicals such as cosmetics, however, some chemicals and strong dyes can cause damage and discolouration. If spillage occurs, wipe up immediately and rinse area thoroughly.

Minor Scratching Cherry Pie®  - Take care with sharp household utensils and ceramic accessories (particularly unglazed bases, avoid sliding) These can sometimes cause scratches that will be more evident on darker Cherry Pie® bench tops. More serious scratches can be removed by a professional using an orbital sander and then re-polishing to restore.

For routine care & cleaning. Matte Cherry pie® does not require any specialist cleaning regimes, most dirt and light residue will easily wipe off with a damp cloth and soapy water. The bench top should be rinsed with clean water and wiped dry. Acrylic surfaces such as Cherry Pie® are designed to develop an aged patina created by minor scratching. Regular cleaning or an abrasive cleaner will remove any light scuff marks and assist in developing and aged patina.

Minor scratches and difficult stubborn stains including hair dye can be buffed out with a Scotchbrite® pad in a circular motion. Wipe off residue with a damp cloth.

No! Advise the contact you purchased the product from before proceeding with the installation

Mineral Cast Basin Moulding Process

Mineral Cast Basins are moulded in 2 parts called a Female Mould and Male Mould. The two moulds come together to form the top and sides of the basin and the bottom.

Female Mould: Basin Top and Sides

This is the most important mould and is maintained to a very high standard. This mould creates the clean polished surface free of imperfection. Simply because the top and sides are the hero surfaces that can be seen when mounted on furniture - it includes the top and 4 sides.

Male Mould: Underneath of basin

Normally the bottom side is not glazed with polished gel coat and is left bare i.e. the Natural Ground Stone filler is exposed.

St Michel’s Male Moulds - Our suppliers of Mineral Cast basins add a gel coat to the underneath of our basins - there will often be imperfections on the Male Side but this does not mean the basin is a second. Imperfections on the underneath are considered an acceptable manufacturing outcome because they are not visible once installed. This could look like hairline cracks or incision waves in the gel coat or in some cases natural ground stone show-through.

Note: these imperfections will not affect warranty or performance.